Refund policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If something’s not quite right, we offer a 30-day exchange policy, which means you have 30 days from the date you receive your item to request an exchange or store credit.
Eligibility for Exchanges:
To be eligible, your item must be:
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In the same condition you received it
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Unworn or unused
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With tags still attached (when applicable)
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In its original packaging
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Accompanied by the receipt or proof of purchase
How to Start an Exchange:
Contact us at info@mrandmrsgodfrey.com with the subject line "Exchange Request" to initiate the exchange process. Once your request is approved, we’ll provide you with:
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Instructions for sending the item back
⚠️ Please note: Customer is responsible for return shipping and items sent to us without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, email us right away at info@mrandmrsgodfrey.com so we can make it right.
Non-Returnable Items
We also do not accept returns or exchanges on sale items or gift cards. If you’re unsure about a specific item, feel free to reach out before purchasing.
Exchanges Only
We operate on an exchange or store credit basis to ensure a fair and sustainable shopping experience.
The fastest way to get the item you want is to initiate an exchange, and once your return is accepted, place a new order for the preferred item using your store credit.
Still Need Help?
We're here to assist. For any exchange or return questions, reach out to info@mrandmrsgodfrey.com.